Terms and Conditions

Last updated: 21/08/2026

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the website www.tombalinaconsulting.com (the “Website”) and any services, content, communications, courses, coaching, webinars or resources made available through it (together, the “Services”). The Website and Services are operated by Heather Elizabeth Crowther a sole trader trading as “Tombalina Consulting” (“we”, “us”, “our”). By accessing or using the Website, joining a waiting list, subscribing to our communications, or otherwise using our Services, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use the Website or Services. We recommend that you print or save a copy of these Terms for future reference.

2. Who we are and how to contact us

Trading name: Tombalina Consulting
Operated by: Heather Eliabeth Crowther (sole trader)
Business address: 7 Rhododendron Close, Ascot, SL5 8PL, Berkshire
Email: info@tombalinaconsulting.com

You can contact us at any time using the details above.

3. Changes to these Terms and to the Website

We may amend these Terms from time to time, for example to reflect changes in law, our Services, or our business practices. Every time you wish to use the Website you should check these Terms to ensure you understand the version that applies at that time. The “Last updated” date at the top shows when these Terms were last revised. We may update, change, suspend or withdraw all or any part of the Website and Services at our discretion and without notice. We do not guarantee that the Website, or any content on it, will always be available or uninterrupted.

4. Accessing and using the Website

You are responsible for making all arrangements necessary to access the Website, and for ensuring that all persons who access the Website through your internet connection are aware of these Terms and comply with them.

You agree that you will:

use the Website only for lawful purposes and in accordance with these Terms;
not use the Website in any way that breaches any applicable local, national or international law or regulation;
not use the Website to transmit or procure the sending of any unsolicited or unauthorised advertising or promotional material;
not knowingly introduce viruses, trojans, worms, or other material that is malicious or technologically harmful;
not attempt to gain unauthorised access to the Website, the server on which it is stored, or any server, computer or database connected to it;
not reproduce, duplicate, copy, resell or exploit any part of the Website or Services except as expressly permitted by these Terms.

We may prevent or suspend your access to the Website if you do not comply with these Terms or any applicable law.

5. Intellectual property rights

We are the owner or licensee of all intellectual property rights in the Website and in the material published on it, including but not limited to text, graphics, logos, images, course materials, frameworks, methodologies, videos, audio and downloadable resources. These works are protected by copyright and other laws and treaties around the world. All such rights are reserved.

You may view, download and print content from the Website for your own personal, non-commercial use only. You must not:

modify copies of any materials in any way;
use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text;
remove any copyright, trademark or other proprietary notices; or
use any part of the content on the Website for commercial purposes without obtaining a licence from us.

If you print, copy or download any part of the Website in breach of these Terms, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

6. Waiting lists, subscriptions and account information

Where the Website invites you to join a waiting list, register your interest, subscribe to updates, or create an account, you agree to provide accurate, current and complete information and to keep it up to date. Joining a waiting list or registering your interest does not create any obligation on us to provide a particular Service, place, price or date, and does not form a binding contract for the supply of Services unless and until we confirm your booking in writing.

7. Our Services and coaching relationship

Tombalina Consulting provides emotional intelligence coaching, education, and related content and resources designed to support personal development and emotional wellbeing.

You acknowledge and agree that:

Our Services are educational and developmental in nature and are intended to support self-understanding and personal growth.
Our Services are not a substitute for professional medical, psychiatric, psychological, therapeutic, financial or legal advice, diagnosis or treatment. We are not acting as your doctor, therapist, counsellor, or licensed clinician, and nothing on the Website or in our Services should be relied upon as such.
If you are experiencing a medical or mental-health emergency, or think you may have a health condition, you should contact a qualified healthcare professional or your local emergency services immediately.
Personal development is individual, and we make no representation, warranty or guarantee about any specific outcome or result you will achieve from using our Services. Results depend on many factors outside our control, including your own participation and circumstances.

8. Bookings, fees and payment

At the date these Terms were last updated, the Website is primarily used to share information and to collect expressions of interest and email subscriptions.

Where paid Services are offered:

The price, scope and any specific terms of the Service will be described at the point of purchase or in a separate agreement, which will apply in addition to these Terms.
Payments may be processed by a third-party payment provider. You agree to comply with the relevant payment provider’s terms, and you are responsible for providing accurate payment information.
All prices are stated inclusive or exclusive of applicable taxes as indicated at the point of sale.

9. Cancellations and refunds

Where you purchase paid Services as a consumer, you may have statutory cancellation rights. For digital content and services supplied online, these rights can be affected once performance has begun or once you have accessed digital content, in accordance with applicable consumer protection law. Your specific cancellation and refund rights for each paid Service will be set out at the point of purchase.

10. Email communications and marketing

If you subscribe to our updates, join a waiting list, or otherwise consent to receive communications from us, we will send you emails relating to our Services, content and offers. You can withdraw your consent and unsubscribe at any time using the unsubscribe link in any email, or by contacting us at info@tombalinaconsulting.com . Our use of your personal data is described in our Privacy Policy.

11. Third-party links and content

The Website may contain links to other websites and resources provided by third parties. These links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. The inclusion of a link does not imply endorsement by us.

12. Disclaimers

While we make reasonable efforts to keep the information on the Website up to date, we make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up to date. The content on the Website is provided for general information and educational purposes only. It is not advice on which you should rely. Any advice, coaching, training or recommendations are taken of your own accord and decision. To the extent permitted by law, we exclude all conditions, warranties, guarantees, representations or other terms that may apply to the Website or any content on it, whether express or implied.

13. Our liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Subject to the paragraph above, and to the extent permitted by law:

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with use of, or inability to use, the Website, or use of or reliance on any content displayed on the Website.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with any coaching and advice received, during or after the use of any products, services or coaching advice offered through service or website products.
We will not be liable for any loss of profits, loss of business, business interruption, or loss of business opportunity.
Our total liability to you for all losses arising under or in connection with your use of the Website or any free content shall not exceed £100, except where otherwise agreed in a separate written agreement for paid Services.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any paid Services to you, which will be set out in the applicable terms for those Services.

14. Indemnity

You agree to indemnify and hold us harmless from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in any way connected with your breach of these Terms or your misuse of the Website or Services.

15. Privacy and data protection

Your privacy is important to us. Our collection and use of your personal data is governed by our Privacy Policy, which forms part of these Terms. Please review it to understand how we handle your information.

16. International use

The Website is operated from the United Kingdom. We make no representation that the content on the Website is appropriate for use, or available, in other locations. If you access the Website from outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws to the extent they apply.

17. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside our reasonable control.

18. Governing law and jurisdiction

These Terms, their subject matter and their formation are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales will have jurisdiction, except that if you are a consumer resident in another jurisdiction, you may also be entitled to bring proceedings in, and benefit from any mandatory protections of, your country of residence.

19. General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

20. Contact us

If you have any questions about these Terms, please contact:

Tombalina Consulting —Heather Elizabeth Crowther Email:info@tombalinaconsulting.com Address: 7 Rhododendron Close, Ascot, SL5 8PL, Berkshire, UK

Heather Crowther